AI WAYFINDER
Leaders who have AI visibility, have control
Brink & North is a facilitation practice for AI management.
Your organisation already has the expertise to manage AI well. Our job is to bring it to the surface.
AI Wayfinder is our 8-week facilitated process.
We work with your staff, your specialists, and your executive to build AI management systems they shaped - and can defend.
How do you track AI use in your organisation?
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Staff are already using AI
They're entering sensitive data into public AI tools, sharing information you'd never intentionally expose. Some staff may have access to approved tools, but don't have the guidelines to use them safely and confidently.
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You can't manage what you can't see
To manage AI well you need full visibility. But by the time most organisations discover AI problems, habits are entrenched and exposure has accumulated.
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Traditional solutions won't work
The problem is, AI evolves faster than the old solutions. The approaches that worked for software rollouts can't keep pace with technology that changes every six months.
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AI's contraditions are paralysing
Enable AI innovation while controlling risk. Move fast while coordinating specialists. Cut spending while building capability. Leaders freeze between competing priorities while the risk grows.
AI Wayfinder delivers visibility in 8 weeks
Our facilitation process builds your AI visibility, capability, and maturity.
In 8 weeks, you'll have working infrastructure your people shaped and can defend.
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Staff survey captures current AI use, sentiment, concerns and support needs.
Specialist survey identifies maturity, capability gaps, dependencies and risks across seven functions.
Executive survey clarifies risk appetite, strategic direction, investment priorities and governance expectations.
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A half-day workshop for 7 specialist functions (Legal, Risk, ICT, Cyber, Privacy, HR, Policy) to:
Map dependencies to see who needs input from whom
Design coordination protocols for assessing use cases
Define escalation and handoff points
Run incident‑response scenarios to clarify roles and remediation steps.
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Data from surveys and specialist workshop diagnoses your current AI capability across five areas.
Shows where you're strong, where gaps exist
clear and practical actions based on evidence from your staff
Informs decisions and sets a clear strategic direction
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Two workshops where leadership makes nine decisions informed by insights from surveys, specialist assessments, and AI maturity analysis.
Day 1 decisions set your strategic direction: the values that guide AI choices, outcomes you want from AI, what AI won’t be allowed to do, and where you’ll prioritise investment.
Day 2 decisions define your AI governance: the controls AI must meet, how approval scales with risk, which risks need urgent action, the governance model you’ll use, and what you’ll include in your transparency statement.
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Use Case Management System tracks all AI activity
Live register of AI use, risk, ownership, approval status
AI Governance body that enables innovation within the safety settings agreed by leadership
AI Wayfinder works in the reality you have
Fast enough to build momentum
8 weeks to working AI management systems
Act before crisis decides for you
Clear path forward from day one
Strong enough to last
Survives restructures and transitions
Owned by you, not dependent on us
Capability stays when we leave
Light enough to put into practice
No perfect timing required
Built on your staff's expertise, not ours
Runs on systems you already use
Adaptive enough to evolve
Built for tech that changes every 6 months
Grows with regulatory shifts
New evidence feeds straight into decisions
You’ll be on track for DTA compliance in 8 weeks
The Digital Transformation Agency's Policy for Responsible Use of AI requires all Australian Government agencies to implement 10 elements by the end of 2026.
AI Wayfinder delivers the foundation and the roadmap to help you meet all 10 DTA requirements.
Click + beside each requirement to see how
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Publicly available statement outlining your approach to AI adoption and use.
HOW WE DELIVER:
Executive Decision Slate
Assigns responsibility for drafting and approving the statement
Use Case Management System
Dashboard auto-compiles the classification data required for the statement -
Develop and communicate strategic position to give staff clear direction.
HOW WE DELIVER:
Executive Decision Slate
Defines strategic position: principles, boundaries, outcomes, investment priorities
AI Action Plan
Documents this as a 12-month roadmap staff can understand and apply -
Designate accountable officials for implementing AI policy.
HOW WE DELIVER:
Executive Decision Slate
Formally designates your SES-level Accountable Official
AI Governance Pack
Provides Terms of Reference, authorities, and reporting templates ready to use -
Designate owner for each in-scope AI use case.
HOW WE DELIVER:
Use Case Management System
Requires naming a responsible owner for every use case, tracks who owns what and flags upcoming review dates -
Create register of in-scope use cases; share with DTA every 6 months.
HOW WE DELIVER:
Use Case Management System
IS the register - live SharePoint dashboard tracking all AI use, risk ratings, owners, status, and review schedules. Auto-populated as use cases are submitted. -
Working governance structures, processes, and systems.
HOW WE DELIVER:
Use Case Management System
Manages AI approval and oversightSpecialist Alignment Workshop
Produces working protocols specialists designed togetherAI Governance Pack
Enables governance practice with templates and authorities -
Foundational training delivered to all staff on responsible AI use.
HOW WE DELIVER:
Staff, Specialist & Executive Surveys
Identifies training requirements across your workforceAI Action Plan
Includes training commitments with delivery timeline and responsible owner -
Assessment of all in-scope AI against risk criteria before deployment.
HOW WE DELIVER:
Use Case Management System
Provides tiered assessment incorporating DTA criteriaSpecialist Alignment Workshop
Establishes coordination protocols, ready for operation -
Apply technical requirements for fairness, transparency, and accountability.
HOW WE DELIVER:
AI Maturity Assessment
Diagnoses capability against DTA requirements, showing which stages you're ready for and what action is needed to meet compliance -
Follow guidance for identifying and managing AI-specific procurement risks.
HOW WE DELIVER:
Specialist Surveys
Identifies procurement capability gapsUse Case Management System
Forms include vendor due diligence questionsAI Governance Pack
Provides vendor assessment questionnaire
Built by the team behind the
APS Change Management
Centre of Excellence
40+ GOV
AGENCIES
Use our Change Canvas
APSC RECOGNISED
Change Management
best practice
NV1 CLEARED
We work in
PROTECTED environments
CANBERRA-BASED
Female-led, small team,
fast delivery
Meet the team
Lou Maconachie
Co-Founder & Director
10+ years leading organisational change across Australian Government | Specialised in delivering whole-of-government change | Expert trainer and facilitator
Robin Hilder
Co-Founder & Director
15+ years organisational change leadership across Australian Government | Specialised in whole-of-government transformation | Expert at building capability tools that scale
AI management doesn't require perfect conditions, unlimited budget, or waiting for regulations to settle.
It requires starting with ground truth: where are you actually at right now?
We'll talk through:
What AI challenges you're navigating
Where visibility gaps exist
How AI Wayfinder might help
Let’s have a conversation
Prefer email? hello@brinknorth.com.au
